FREQUENTLY ASKED QUESTIONS

WHAT SERVICES CAN YOU OFFER ME IN MY HOME?

We provide Personal Care to help you with bathing, dressing, toilet assistance or anything else that you cannot do for yourself or find difficulty in doing. We can also help you take care of tasks that need doing in your home such as cleaning, cooking, laundry, making beds in fact whatever you need that will help you stay well and happy in your home. We can keep you company so you don’t feel lonely or take you out for a walk. We can come with you to doctors and hospital appointments. We can sit with you to give the person looking after you (Carer) a break. All our staff members speak Asian languages so just let us know what language you would prefer and we will try and match the worker with the language of your choice.

WHAT HAPPENS ONCE I CONTACT YOU FOR HELP?

We will make an appointment with you and visit you in your home and discuss your needs. You can tell us what you would like us to provide and what you can do for yourself. We will also talk to you about paying for your care and look at all the options including money that you may be entitled to from the Local Authority to pay for your care.

HOW OFTEN CAN I HAVE HELP AT MY HOME?

This will depend on the different Care Needs you have. We can visit daily or once a week from a few hours per week to several hours per week. We can help you work it out depending on your needs. If you like we can take you to your place of worship on Sunday for a few hours if that is all you want. We also organise activities and day trips. You can telephone us or look on Rani Care website for more information.

TELL ME ABOUT THE CARE SUPPORT WORKERS WHO WILL HELP ME?

Our Care Staff are recruited by us and they go through strict recruitment procedures to make sure they are suitable for the work they do. They are checked (CRB) to ensure they are safe to work with you in your home. We also make sure they are fully trained and receive regular supervisions. If you have any concerns please talk to us.

I AM WORRIED THAT OTHER PEOPLE MAY FIND OUT ABOUT MY PERSONAL AFFAIRS?

We want to assure you that all our staff members are bound by confidentiality –this means that they will not talk about you or the services you receive from us to anyone or in the community All our care staff go through an induction programme that deals with the issue of confidentiality and other procedures to safe-guard your business. Please talk to us if you have concerns.